This Privacy Policy explains how Superior Quality Cleaner, a sole trader based in the United Kingdom, collects, uses, stores and protects personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using this website or contacting us, you agree to the terms of this Privacy Policy.

1. Who We Are
Business name: Superior Quality Cleaner 
Legal status: Sole Trader 
Business address: Regency House, Newbold Terrace; Royal Leamington Spa, CV32 4HD. Warwickshire, United Kingdom. 
Email: admin@qualitycleaner.uk
Telephone: +44 7379 002118

For the purposes of data protection law, we are the Data Controller of your personal data.

2. Personal Data We Collect
We may collect and process the following personal data:
- Name
- Email address
- Telephone number
- Business or service address
- Information provided in enquiry or contact forms
- Communications sent to us by email or phone
- Technical data such as IP address, browser type and device information
- Cookie data (see Cookies section)

We do not knowingly collect data relating to children.

3. How We Collect Personal Data
We collect personal data through:
- Contact or enquiry forms on our website
- Direct email or telephone contact
- Service quotations and agreements
- Cookies and basic website analytics

4. How We Use Your Personal Data
We use your personal data to:
- Respond to enquiries and requests
- Provide quotes and cleaning services
- Communicate with clients
- Manage bookings and service delivery
- Meet legal, accounting and tax obligations
- Improve our website and services

We do not sell personal data to third parties.

5. Legal Basis for Processing
Under UK GDPR, we rely on the following legal bases:
- Consent: when you submit an enquiry or contact us voluntarily
- Contract: to provide cleaning services you have requested
- Legitimate interests: to respond to enquiries and manage our business
- Legal obligation: to comply with HMRC and other legal requirements

6. Data Sharing
We may share personal data only where necessary with:
- Accountants or professional advisers
- Website hosting and email service providers
- Analytics providers (such as Google Analytics)

All third parties are required to handle data securely and in accordance with UK GDPR.

7. Data Storage and Security
Personal data is stored securely using password-protected systems and secure hosting services. Access to data is limited to authorised persons only.

We retain personal data only for as long as necessary:
- Enquiries: up to 12 months
- Client records and invoices: up to 6 years, in line with HMRC requirements

8. Your Data Protection Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request erasure of your data
- Restrict processing of your data
- Object to processing
- Request data portability

To exercise any of these rights, please contact us using the details above.

9. Cookies
Our website uses cookies to ensure it functions correctly and to analyse website traffic.

Cookies may include:
- Essential cookies
- Analytics cookies

You can control or disable cookies through your browser settings. For more information, please see our Cookie Policy.

10. International Data Transfers
Some service providers we use may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR.

11. External Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

12. Complaints
If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the UK supervisory authority:

Information Commissioner’s Office (ICO) 
Website: www.ico.org.uk

We would appreciate the opportunity to address your concerns before you contact the ICO.

13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

If you have any questions about this Privacy Policy or how we handle personal data, please contact us using the details above.